Appalachian Power Has Unveiled A New Interactive Outage Report System. That Means Mountain Empire Residents Can Now Report Power Outages Easier And Stay Informed Thrugh A New Outage Management System. The New Site Uses Google Maps Technology And Strives To Improve The Old Color-Coded Map System For Adding Pop-Up Windows Toe Explain The Outage Problem As Well S Show How Many Customers Are Impacted. Appalachian Power Serves More Than One Million Customers In West Virginia, Virginia, And Tennessee.